Big Fish Games Support Center

Get expert help for your Big Fish Games account issues, technical problems, billing questions, and gameplay assistance through our official support channels.

What is Big Fish Games Support?

Big Fish Games Support is the official customer service team dedicated to helping players with any issues they encounter while using Big Fish Games products. Whether you need help with game installation, account recovery, payment issues, or technical problems, the support team provides multiple ways to get assistance.

Technical Support

Get help with game crashes, installation errors, performance issues, and compatibility problems. The technical support team can guide you through troubleshooting steps specific to your device and operating system.

Account Assistance

For issues with account access, password recovery, or suspicious activity, the account support specialists can verify your identity and help secure your Big Fish Games account.

Billing Support

Resolve payment issues, subscription questions, refund requests, and unauthorized charges with the billing support team. They can explain charges and help with payment method updates.

Features & Benefits

24/7 Knowledge Base

Access hundreds of help articles anytime with solutions for common problems, like Big Fish Games Login, installation guides, and gameplay tips. The knowledge base is constantly updated with new information.

Multiple Contact Options

Choose from email, live chat, or help tickets depending on your preference and urgency. Different issues may have different recommended contact methods.

Expert Game Assistance

Get help from support agents specifically trained on Big Fish Games products who understand the unique aspects of each game and platform.

Quick Response Times

Priority is given to account access and payment issues, with most urgent cases receiving responses within a few hours during business days.

Secure Account Recovery

Strict verification processes ensure only authorized users regain access to accounts while protecting your personal information.

Multi-language Support

Assistance available in multiple languages to serve the global Big Fish Games community effectively.

How to Contact Big Fish Games Support

Online Support Center

The first place to check for solutions to common problems. The Big Fish Games support center offers step-by-step guides for installation, troubleshooting, and account management.

Best for: Quick answers to common questions, self-service solutions

Email Support

For issues that require personalized assistance, email allows you to explain your problem in detail and attach screenshots if needed. Responses typically within 24-48 hours.

Best for: Non-urgent issues, detailed explanations needed

Live Chat Assistance

Real-time help during business hours connects you directly with a support representative who can troubleshoot your issue interactively.

Best for: Urgent issues, immediate assistance needed

Information to Include When Contacting Support

  • ✓ Your Big Fish Games username
  • ✓ Email associated with your account
  • ✓ Device type and operating system
  • ✓ Detailed description of the issue
  • ✓ Any error messages received
  • ✓ Steps you've already tried

Troubleshooting Tips

Game Won't Launch

  • Restart your computer or device
  • Check that your system meets the game's requirements
  • Update your graphics drivers
  • Temporarily disable antivirus software
  • Reinstall the game if problems persist

Performance Issues

  • Close other programs running in the background
  • Lower the game's graphics settings
  • Ensure your device isn't overheating
  • Check for game updates that may include performance fixes

Account Access Problems

  • Use the password recovery tool
  • Check your spam folder for reset emails
  • Ensure you're using the correct email
  • Try logging in from a different device or browser

Frequently Asked Questions

What are Big Fish Games support hours?

Live chat support is typically available during standard business hours (9am-5pm PST, Monday-Friday). Email support operates 24/7 with responses sent during business hours. The online help center is always accessible.

Can Big Fish Games support help with game progress recovery?

Yes, the support team can often restore lost game progress if it was saved to your Big Fish Games account. They may need specific details about your gameplay to locate the correct save data.

How do I know if my support request was received?

When you submit a support request through email or the help center, you'll receive an automatic confirmation with a ticket number. For live chat, you'll get immediate confirmation during the session.

What should I do if I didn't receive a response?

First check your spam folder for responses. If you still haven't received help after 48 business hours, you can follow up by replying to your original support ticket or initiating a new live chat session.

Can I get help with game strategy or walkthroughs?

While Big Fish Games support focuses on technical issues, they may provide basic guidance or direct you to community forums where players share tips and complete walkthroughs for challenging games.

Conclusion

Big Fish Games offers comprehensive support through multiple channels to ensure players can get help with any issue they encounter. Whether you prefer self-service options through the knowledge base or direct assistance from support agents, solutions are available for technical problems, account issues, billing questions, and gameplay assistance.

Remember to include all relevant details when contacting support to help them resolve your issue more quickly. For urgent matters, live chat provides the fastest response, while email is better for complex issues that require detailed explanations.